Our service offers: NEW for June 2020!

 

We are here for our customers - even after the sale.

Barbaric stands for top customer service and best customer satisfaction. To ensure that we can continue to offer rapid assistance in the event of faults and maximum availability of your plant in the future, we are redefining our service offer for standard machines from June 2020. This is in response to our customers' wishes to further expand and improve our service and maintenance offering. We would be pleased to prepare an individual service offer for you, too, which is perfectly tailored to your needs.

 

Phone Support Agreement

The support agreement is generally concluded for one year and is automatically renewed for a further year if the agreement is not terminated with one month's notice.
We hereby offer our customers unrestricted contact to our service hotline and thus quick assistance in case of malfunctions and downtimes. Our team of experienced service technicians will be pleased to help you with your request.

Your advantages at a glance:

  • Unlimited telephone support via service hotline
  • Service hours: 07:00 to 16:00 MEZ // Monday to Friday
  • Maximum availability of your handling system
  • Quick assistance in the event of downtimes and faults
  • Treatment of your request with top priority
  • Free access to barbaric.live (Panel storage system CSF)

    Special offer - upon conclusion of the agreement:
    Extended training of your system operator via remote access by appointment

     

    Availability / Service Hours

    Our service team is available from Monday to Friday, 07:00 - 16:00 (CET), both on working days and on Austrian holidays.

    • Phone:                   +43 732 779800 - 300

    The call to the service hotline is generally made via an answering machine. Please leave a message on this answering machine and make sure to mention your serial number or the number of the maintenance agreement. Our service technicians will inform themselves about your case in advance and get back to you as soon as possible.

    You can also send your request to our service department by e-mail:

     

    Maintenance and Phone Support Agreement

    With this maintenance agreement, we offer our customers annual maintenance and inspection of their system at a reduced flat rate. The maintenance is carried out in the course of a maintenance tour and is coordinated with you in advance.
    Also included in the maintenance agreement are all services of the support agreement and thus the unlimited contact to our service hotline during our service hours.

    Your advantages at a glance:

    • Annual maintenance of your system as part of a maintenance tour
    • Performance of inspections and functional checks
    • Recommendation or exchange of wear and spare parts
    • Extension of the service life of your plant
    • Trouble-free operation and highest possible availability
    • Unlimited telephone support via service hotline
    • Free access to barbaric.live (Panel storage CSF)

      Special offer - upon conclusion of the agreement:
      Extended training of your system operator via remote access by appointment

       

      Best support - even after the sale.

      We would be pleased to provide you with an individual service offer that is optimally tailored to your wishes and needs.
      If you have any further questions, please do not hesitate to contact us:

      Contact: +43 732 779800 - 400 // service@barbaric.at